top of page

Terms & Conditions for weddings in the UK

​​​

Totally You – Wedding Terms & Conditions

​

We are delighted to be part of your special day! Please take a moment to review our terms and conditions to ensure a smooth and seamless experience. By booking with Totally You, you agree to the following:

​

1. Securing Your Booking & Payment Terms

​

  • Deposit: A non-refundable deposit of £100 is required to secure your booking. For destination weddings, a 50% deposit of the stylist’s day rate is also required to confirm the booking.

  • Package Adjustments: If the package total is reduced below the minimum booking value of £350 (excluding the preview and deposit paid), Totally You reserves the right to cancel the booking with no refund of the deposit. Alternatively, the full price as originally quoted will apply for the minimum booking.

  • Booking Confirmation: Upon receipt of the deposit, your booking will be confirmed in writing. The quoted price will remain fixed, regardless of any price changes.

  • Invoice Payment: The full balance must be paid no less than 7 days before the event date by bank transfer. Payments via cheque are not accepted, and cash payments must be received no less than 14 days before the event date.

​

2. Additional Charges

​

  • Extra Stylists: For larger bridal parties, additional stylists can be booked at £50 per stylist. Example:

    • 2 stylists: £50 additional charge

    • 3 stylists: £100 additional charge

  • Travel Charges: Travel fees will be quoted at the time of booking. As each stylist may be based in different locations, travel charges will vary.

  • Other Charges: Any additional charges will be discussed and quoted during the enquiry process or added if required later.

​

3. Cancellation & Amendments to Bookings

​​

  • Any Cancellations within 24 weeks of the event: A 25% charge of the final invoice will apply if any cancellations occur within 24 weeks of the event date, payable 7 days before the event. (or at the time if complete cancellation)

  • Any Cancellations within 16 weeks of the event: A 50% charge of the final invoice will apply if any cancellations occur within 16 weeks of the event date, payable 7 days before the event. (or at the time if complete cancellation)

  • Any Cancellations within 8 weeks of the event: Full payment is still required if any of the booking is cancelled within 8 weeks of the wedding date. payable 7 days before the event. (or at the time if complete cancellation)

  • Any Cancellations outside of the 24 weeks: The non-refundable deposit will cover cancellations made outside of 9 months. To cancel, please confirm in writing to hello@clairejanestotallyyou.co.uk. No further charges will apply.

  • Rescheduling: If the wedding date is postponed by more than 6 months, new pricing will apply. If you choose not to reschedule with the updated pricing, the deposit will be retained and no further charges will be incurred, unless the cancellation occurs within the 90-day notice as outlined above.

  • Non-payment: Failure to settle the final invoice will result in services being withheld on the day of the event and may lead to further legal action, including small claims court.

​

4. Unforeseen Circumstances

​

  • Stylist Availability: In the unlikely event that your stylist is unable to attend due to illness or severe weather, we will make every effort to provide a suitable replacement. If this is not possible, a full refund of the final invoice will be issued.

  • Force Majeure (e.g., COVID-19): Should the wedding be postponed or cancelled due to unforeseen circumstances such as a pandemic, we will prioritise rescheduling your booking at no extra cost. If you choose to cancel without rescheduling, standard cancellation terms apply as outlined in Section 3.

​

5. Data Protection & Use of Imagery & Media.

​

  • Privacy: We take your privacy seriously and will not sell or share your personal information for marketing purposes. For full details, please refer to our Privacy Policy at [Privacy Policy Link].

  • Content: By signing these terms and conditions, you consent to the use of images from your event for promotional purposes on our website, social media (Instagram, Facebook), and marketing materials. If you have concerns, please inform your stylist directly.

​

We appreciate you taking the time to review these terms and look forward to being a part of your wedding day! Should you have any questions or need further clarification, feel free to reach out.

​

UPDATED 16.05.25

bottom of page